The Maison Clean

Cancellation and refund policy

This policy applies to every service booked with The Maison Clean, whether by phone, WhatsApp, email or this website. It sits alongside the written quote you receive after your consultation; where the quote says something different, the quote applies.

One-off visits and deep cleans

Your cancellation terms are set out in the written quotation you receive after the consultation, and are agreed before any work is booked.
If you need to move or cancel a visit, tell us as early as you can — by WhatsApp, phone or email — and we will do what we can to rearrange it.
Any change, charge or cancellation is confirmed in writing.

Holiday-let turnovers

The same notice periods apply. If your guest changes dates, tell us as soon as you know and we will do what we can to move the turnover; any charge for doing so is the one set out in your written quotation.

Regular visits

You can stop regular visits at any time; the notice period is the one set out in your written quotation.
Visits already booked inside the notice period go ahead and are charged as normal.
You can change the frequency or the day at any time, and we will confirm the change in writing.

If we have to cancel

If we have to cancel or cannot attend, for example because of illness or severe weather, we will tell you as soon as possible and offer a new date. If the new date does not suit you, nothing is charged for that visit.

If something is not right

Tell us as soon as you notice, with photos if you can, and we will come back and put it right. The period for reporting a problem, and what we do if it cannot be put right, are set out in your written quotation.

Refunds

Where you withdraw from a distance contract, we refund within 14 days as the law requires, by the same means you paid. Any other refund we agree is paid as soon as we can. Your bank may take a few more days to show it.

Your right of withdrawal

If you book as a consumer at a distance (online, by phone, WhatsApp or email), Spanish consumer law (Real Decreto Legislativo 1/2007, articles 102 to 108) gives you 14 calendar days from the day the contract is made to withdraw without giving a reason.

To withdraw, send us a clear statement by email to info@themaisonclean.es or on WhatsApp. You may use the model form below, but you do not have to.
If you asked us to begin within those 14 days, you pay for the part of the service completed before you withdrew.
Once a service has been fully carried out at your express request, and you acknowledged that you would then lose this right, you can no longer withdraw from it.
We refund any money owed within 14 days of receiving your withdrawal, using the same payment method.

Model withdrawal form

To The Maison Clean S.L., Calle Francisco de Quevedo 4, Bajo D, 14500 Puente Genil, Córdoba, info@themaisonclean.es: I hereby give notice that I withdraw from my contract for the following service: [service], ordered on [date]. Name: [your name]. Address: [your address]. Date: [date]. Signature (only if sent on paper).

Complaints

If you are unhappy, contact us first at info@themaisonclean.es or +34 614 265 381 and we will do our best to resolve it quickly. Complaint forms (hojas de quejas y reclamaciones) of the Junta de Andalucía are available to consumers on request.

Last updated: 14 November 2026